Returns are 100% free. We refund 100% of your purchase price and shipping costs. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. We require a receipt or proof of purchase. Contact us at firstname.lastname@example.org to return your product and include your order number in the subject of your email.
Exchanges (if applicable)
Exchanges are 100% free for exchanges of items that are the same or lesser value. If you need to exchange for the same item in a different size, send us an email at email@example.com with the size and order number in your email.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We process and ship items in the order that we receive between 8 am - 5 pm CST Monday - Friday. Please allow 1 - 3 days for processing of orders to be completed. Transit times listed at checkout are for after the shipment has left our warehouse. Orders with expedited shipping upgrades get processed the same day if placed by 1:30 PM. If an order contains a pre-sale or backordered item the shipment of your order will be delayed until all items become available.